This policy explains how inquiry information submitted through this website may be used to respond to B2B office supply, account service, and documentation requests.
Forms may collect your name, work email, phone number, company or institution, country or region, request type, and message. You may also include product categories, expected volume, location details, or documentation needs so the request can be understood.
Submitted information is used to respond to your request, route the topic to a relevant service or quote conversation, prepare follow-up questions, and maintain a record of the inquiry. We may use aggregated, non-identifying request themes to improve website content and category guidance.
Information may be shared with internal account, service, and support teams or service providers that help manage website inquiries. We do not ask you to place confidential bid terms, employee personal data, payment details, or sensitive operational information into the public website form.
Inquiry records may be retained for as long as needed to answer the request, maintain account history, satisfy business record needs, or support follow-up discussions. You may ask for a correction or deletion where applicable by contacting the account support address listed on the contact page.
You can choose not to submit the form and contact the business by phone or email instead. If you receive follow-up messages that are no longer relevant, you can ask to stop non-essential communications related to the inquiry.